When I was able to get a live Avanquest customer service representative, she referred me back to technical support. It's hard to know what is going on within VCOM.Īfter multiple attempts to explain and re-explain the issues I was having for three months in a row to Michael, I will not be renewing my subscription. On a couple of other occasions Michael replied by saying "I did not see any text in your response." When I scrolled through the entire body of text in Michael's same return message, there it was. Perhaps Michael and His fellow VCOM employees are overworked? Michael (or someone at VCOM) apparently does not know how to read email messages in their entirety, and/or correctly. If you have any other issues, please write back to us." I received this same message repeatedly after describing in detail the issues I was experiencing. The company that handles Avanquest's technical support, VCOM, admitted to this.Īfter sending multiple messages to VCOM explaining a number of additional problems with my PC's, (which I will spare the details of) a technical support representative named Michael would reply to my messages with only "Thank You for contacting technical support. One of the big reasons for this is the extremely poor quality of their technical support.Īfter purchasing a copy of their System Suite software, a firewall, anti-virus and PC maintenance package, I found the firewall application within the Suite will not work with Windows 10.
It is not a good idea to purchase Avanquest Software.
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